Laguna Waterpark Laguna
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Payment unsuccessful

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Payment was not successful.

Sorry, but your payment has unfortunately not been authorised and we could not complete your booking.

Why did this happen and what to do next?

When we tried to process your card details, we received a message from your bank that it has declined the transaction. We have sent you an email with a transaction reference. If you think this was due to a loss of internet connection, or if you could not complete the One-Time-Password authentication in time, please try to book again.

Some of the other common reasons for the decline are because incorrect details have been entered, such as the first and last name on the card, the email registered with the bank, or the CVV number. There also could have been a mistake when entering One-Time-Password. If you believe this could be the reason, please try to book again.

If you cannot see the email in your Inbox, please check your Junk, Promotions or Other folder as well. If you have had a SMS from your bank, please keep that as a reference. Please contact our Customer support team on 800 7699 or email us on if you have any concerns.