Laguna Waterpark Laguna
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Terms and Conditions

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Acceptance of Terms and Conditions [the "Terms and Conditions"].

Please read these Terms and Conditions carefully. These are the Terms and Conditions governing your access and use of this web site ["the Website"]. NOTE: IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE/VIEW THE WEBSITE.

By continuing to use the Website and/or any of the services on the Website, you agree to be bound by these Terms and Conditions. By using and/or viewing the Website, you agree to be bound by these Terms and Conditions.

Intellectual Property

All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throughout the Website, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of ["Meraas"] and/ or its affiliates and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.

Use of Information and Materials

The information and materials contained on the Website, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreement with us, shall be subject only to a written agreement evidencing such agreement.

The Website is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website [unless you have entered into a separate written agreement with us in relation thereto].

Links to Third Party Websites

The Website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites, and inclusion of such hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

No Warranty Given

Whilst every effort has been made to ensure that the information published on the Website is correct and reasonably up to date, the information has been provided on an "as is" and "as available" basis and your access to, reliance on and use of the Website is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

Exclusion of Liability

In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website or use thereof or inability to use by any party, or reliance on the contents of the Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.

Indemnity

As a user of the Website, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, [i] any claim resulting from the use of this Website; or [ii] use of this Website whatsoever.

Limitations on Use

As a user of this Website, you agree to not abuse the Website in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.

Financial Information

We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.

Submission of Information

All information submitted to us via the Website shall be deemed and remain our property, and we shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Website provides us through the Website. We shall not be subject to any obligations of confidentiality or privacy regarding submitted information except as agreed by us, as specifically set forth elsewhere on the Website, in our Privacy Policy, or as otherwise specifically agreed or required by law.

Amendment

These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website following the posting of changes to these Terms and Conditions further signifies that you accept such changes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.

Governing Law and Jurisdiction

By accessing the Website and obtaining the facilities, products or services offered through the Website, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates [UAE], shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website.

Privacy Policy

We are committed to endeavoring to manage any personal information provided to us in a responsible and secure manner and at all times in accordance with applicable laws. By choosing to provide us with your personal information, you are consenting to its use by us in accordance with these Terms and Conditions. We will not share your personal information with third parties or use it for any substantially or materially different purpose unless otherwise stated at the time of collection. We may contact you for the purposes of updating you on our products and services as well as any other information that we believe may be of interest to you. In the event you do not wish to be contacted for marketing purposes, please notify us at the time you are asked to provide us with any personal information.

You expressly acknowledge that we may use your anonymous data in order to collate industry and marketing statistics. We may also ask third parties to collate any such statistics on our behalf.

Cookies

Cookies are pieces of information that are stored on your computer and which allow us to recognize you as a user of this Website and monitor which parts of the Website you have visited. No secure information or personal data is contained in our cookies.

Swimwear Policy

  • Inappropriate/unsafe swimwear attire is NOT allowed.
  • For safety and hygiene reasons, you must always wear appropriate swimwear attire at all our attractions.
  • For more information, kindly check our swimwear policy

Online Booking terms

  • All bookings are not refundable, transferable or exchangeable.
  • Online booking confirmations must be shown in print or on a smart device at the venue to access and all bookings must be exchanged for wristbands at the entrance.
  • Online bookings do not include any retail or food and beverage items unless specifically listed.
  • Online promotions cannot be combined with any other promotion or offer and can only be used for online bookings.

Entrance terms

  • All persons entering Laguna Waterpark are subject to the rules and regulations of entry as displayed at the main entrance
  • For Infants (under 2) we will require a proof of age. If at the time of entry, the infant is 2 or above, we will require the responsible adult to purchase a correct Day pass at the gate
  • Children under 13 needs to be accompanied by an adult 18+
  • Children above 1.2m tall must be accompanied by a responsible adult upon arrival and departure at Laguna Waterpark
  • Children under 1.2m tall must be accompanied by a responsible adult at all times and will not be allowed to leave Laguna Waterpark without their parent or guardian
  • Laguna Waterpark reserve the right to alter the opening and closing time, remove or cancel any part of the experience for any reason including but not limited to health and safety, operational issues, maintenance, special events and private functions

Day Pass - UAE Resident terms

  • This day pass is for residents of the UAE with a valid Emirates ID or UAE residency visa
  • This day pass will give you single entry to the park for an adult OR child (2yrs+)
  • This day pass is applicable on the date of choosing
  • This day pass gives you access to all areas of the park and all rides at the park, based on guest meeting the rides conditions of height, weight and any other safety requirements
  • This day pass gives you access to La Mer Beach
  • If a guest cannot prove they are UAE residents using the valid forms of ID mentioned in point 1, they will be requested to pay the difference between the UAE resident rate and the Non-resident rate

Day Pass - Non UAE Resident terms

  • This day pass is for Non-Residents of the UAE
  • This day pass will give you single entry to the park for an adult OR child (2yrs+)
  • This day pass is applicable on the date of choosing
  • This day pass gives you access to all areas of the park and all rides at the park, based on guest meeting the rides conditions of height, weight and any other safety requirements.
  • This day pass gives you access to La Mer Beach

Cabana - UAE Resident

  • This Cabana Experience includes 4 Guests (2yrs+) entry to the park
  • This Cabana Experience - UAE Resident is for residents of the UAE with a valid Emirates ID or UAE residency visa
  • This Cabana Experience is applicable on the date of choosing
  • This Cabana Experience gives you access to all areas of the park and all rides at the park, based on guest meeting the rides conditions of height, weight and any other safety requirements
  • This Cabana Experience gives you access to La Mer Beach

Cabana - Non UAE Resident

  • This Cabana Experience includes 4 Guests (2yrs+) entry to the park
  • This Cabana Experience is applicable on the date of choosing
  • This Cabana Experience gives you access to all areas of the park and all rides at the park, based on guest meeting the rides conditions of height, weight and any other safety requirements
  • This Cabana Experience gives you access to La Mer Beach

eWallet

  • eWallets can be purchased in advance and can be used across the park for the purchase of food and beverage, towel and surfboard rentals and retail shop merchandise
  • eWallets are not charged VAT
  • eWallets will give you the ability to not have to carry your cash or credit cards around the waterpark
  • eWallets can be topped up to AED1,000 per wristband
  • eWallets, where you have not used the full amount, can be refunded to you. Please speak to any of our staff to do this as you leave the park.
  • eWallets cannot be used outside of the Laguna Waterpark

eWallet – Extra Bonus

  • On some eWallets, where a Bonus has been provided on reaching a certain spend on eWallet by the guest, the eWallet activates an additional bonus amount to be used on the day of the visit.
  • This Bonus amount is only available once the original amount has been spent on the eWallet
  • The Bonus amount is not refundable, non-transferrable
  • The Bonus amount can be used across the park for towel and surfboard rentals and retail shop merchandise
  • The Bonus amount currently excludes the purchase of food and beverage